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I don't see any playlists - either music or podcasts

 
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bietiekay
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PostPosted: Fri Aug 29, 2008 6:11 pm    Post subject: I don't see any playlists - either music or podcasts Reply with quote

I downloaded the new Salling Media Sync and my phone is recognized (it's a Nokia 5300).

The problem is that there seem to be no playlists available... any suggestions?
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salling
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Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Fri Aug 29, 2008 6:52 pm    Post subject: Re: I don't see any playlists - either music or podcasts Reply with quote

Hi,

Where are you not seeing the playlists? On the phone or the computer?

If on the phone, I think with this model you need to "update" the library on the phone before the playlists show.

EDIT: I just realized this this part of the forums was open to guests. This, unfortunately, opens the flood-gates to spammers. If you need to reply, you need to register (or you can send a support email).

Best.
--
Jonas

[quote="bietiekay"]I downloaded the new Salling Media Sync and my phone is recognized (it's a Nokia 5300).

The problem is that there seem to be no playlists available... any suggestions?[/quote]
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bietiekay
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Joined: 29 Aug 2008
Posts: 2

PostPosted: Fri Aug 29, 2008 10:36 pm    Post subject: Re: I don't see any playlists - either music or podcasts Reply with quote

I cannot see any playlists on the computer. Despite the fact that iTunes holds a couple of them. It's the current version of iTunes and here are the links to screenshots:

[url]http://dropbox.schrankmonster.de/dropped/salling1.png[/url]
[url]http://dropbox.schrankmonster.de/dropped/salling2.png[/url]

[quote="salling"]Hi,

Where are you not seeing the playlists? On the phone or the computer?

If on the phone, I think with this model you need to "update" the library on the phone before the playlists show.

[/quote][/url]
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salling
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Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Sat Aug 30, 2008 9:45 am    Post subject: Re: I don't see any playlists - either music or podcasts Reply with quote

Sounds like maybe you have (1) moved your iTunes Music folder while (2) not getting rid of the original iTunes Music folder..

Does that make sense to you?

Check here: iTunes -> Preferences -> Advanced -> iTunes Music folder location

What does it say?

Also, what version of iTunes are you on?

Best.
--
Jonas

[quote="bietiekay"]I cannot see any playlists on the computer. Despite the fact that iTunes holds a couple of them. It's the current version of iTunes and here are the links to screenshots:

[url]http://dropbox.schrankmonster.de/dropped/salling1.png[/url]
[url]http://dropbox.schrankmonster.de/dropped/salling2.png[/url]

[quote="salling"]Hi,

Where are you not seeing the playlists? On the phone or the computer?

If on the phone, I think with this model you need to "update" the library on the phone before the playlists show.

[/quote][/url][/quote]
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bietiekay
Newbie


Joined: 29 Aug 2008
Posts: 2

PostPosted: Sat Aug 30, 2008 10:03 am    Post subject: Re: I don't see any playlists - either music or podcasts Reply with quote

hmm.. actually I haven't moved the folder - my username is "bietiekay" on my machine and iTunes uses:

improbability drive:Benutzer:bietiekay:Musik:iTunes Music:

this is what it displays... actually the whole music itself isn't located there (but all the podcasts) - the music itself is located on a network drive...

So maybe if I understand you right: I do have that iTunes Music folder on the local drive containing the podcasts and bought music and a MP3 folder on a network drive containing the rest of the mp3 files.

[url]http://dropbox.schrankmonster.de/dropped/salling3.png[/url]

I am using iTunes 7.7.1.

[quote="salling"]Sounds like maybe you have (1) moved your iTunes Music folder while (2) not getting rid of the original iTunes Music folder..

Does that make sense to you?

Check here: iTunes -> Preferences -> Advanced -> iTunes Music folder location

What does it say?

Also, what version of iTunes are you on?

Best.
--
Jonas

[quote="bietiekay"]I cannot see any playlists on the computer. Despite the fact that iTunes holds a couple of them. It's the current version of iTunes and here are the links to screenshots:

[url]http://dropbox.schrankmonster.de/dropped/salling1.png[/url]
[url]http://dropbox.schrankmonster.de/dropped/salling2.png[/url]

[quote="salling"]Hi,

Where are you not seeing the playlists? On the phone or the computer?

If on the phone, I think with this model you need to "update" the library on the phone before the playlists show.

[/quote][/url][/quote][/quote]
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salling
Site Admin


Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Sat Aug 30, 2008 12:55 pm    Post subject: Re: I don't see any playlists - either music or podcasts Reply with quote

Thanks for the additional info. Could you please email me your "iTunes Music Library.xml" file? Zipped up, please. Use the Email button below/above. I'll figure out what's going on here.

Best.
--
Jonas

[quote="bietiekay"]hmm.. actually I haven't moved the folder - my username is "bietiekay" on my machine and iTunes uses:

improbability drive:Benutzer:bietiekay:Musik:iTunes Music:

this is what it displays... actually the whole music itself isn't located there (but all the podcasts) - the music itself is located on a network drive...

So maybe if I understand you right: I do have that iTunes Music folder on the local drive containing the podcasts and bought music and a MP3 folder on a network drive containing the rest of the mp3 files.

[url]http://dropbox.schrankmonster.de/dropped/salling3.png[/url]

I am using iTunes 7.7.1.

[quote="salling"]Sounds like maybe you have (1) moved your iTunes Music folder while (2) not getting rid of the original iTunes Music folder..

Does that make sense to you?

Check here: iTunes -> Preferences -> Advanced -> iTunes Music folder location

What does it say?

Also, what version of iTunes are you on?

Best.
--
Jonas

[quote="bietiekay"]I cannot see any playlists on the computer. Despite the fact that iTunes holds a couple of them. It's the current version of iTunes and here are the links to screenshots:

[url]http://dropbox.schrankmonster.de/dropped/salling1.png[/url]
[url]http://dropbox.schrankmonster.de/dropped/salling2.png[/url]

[quote="salling"]Hi,

Where are you not seeing the playlists? On the phone or the computer?

If on the phone, I think with this model you need to "update" the library on the phone before the playlists show.

[/quote][/url][/quote][/quote][/quote]
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salling
Site Admin


Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Sun Sep 21, 2008 12:39 am    Post subject: Reply with quote

Problem solved!

Turns out the issue has to do with podcast episodes that have incomplete metadata. More specifically, the gathering of playlists and podcasts will fail if a podcast track in your iTunes library lacks an entry for "Album".

To solve the problem, these podcast tracks much be removed from your library (until I've posted 1.0.2 which will work around the problem). The easiest way to identify the problematic tracks is:

1. In iTunes, select the Podcasts source
2. Add the column "Album" (right-click the table header to select what columns to show).
3. Identify podcast episodes where this column is empty, and remove them.
4. Re-plug your device

Many thanks to forum member "bietiekay" for helping me track this down.

Best.
--
Jonas
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