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When I sync, it doesn't remove the old tracks/podcasts

 
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indiana
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Joined: 12 Jun 2009
Posts: 9

PostPosted: Sun Jun 28, 2009 2:38 am    Post subject: When I sync, it doesn't remove the old tracks/podcasts Reply with quote

It just seems to keep adding new tracks and podcasts but doesn't remove the old ones. This results in no space on the memory card because the program copies over another version of the track. And podcasts that have already been deleted from the pc are still left on the phone.

It says 'Last sync: never synchronised', even though I have synced before.

I'm using the premium (paid) version. Since installing it I have tried it on 2 different phones.

I'm tempted to wipe all the tracks and podcasts from the phone and start the sync from scratch, but I don't know if that is going to work and it defeats the purpose in buying the software in first place.
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salling
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Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Mon Jul 13, 2009 3:40 pm    Post subject: Re: When I sync, it doesn't remove the old tracks/podcasts Reply with quote

Hi,

Sorry about the late reply.

If it says "never synchronized", this means our "cookie file" is somehow removed from your device's storage.

Are you by any change trashing our "MediaSyncDeviceID.txt" file from the device? It's what makes the software realize you're connecting the same device again.

Best.
--
Jonas

[quote="indiana"]It just seems to keep adding new tracks and podcasts but doesn't remove the old ones. This results in no space on the memory card because the program copies over another version of the track. And podcasts that have already been deleted from the pc are still left on the phone.

It says 'Last sync: never synchronised', even though I have synced before.

I'm using the premium (paid) version. Since installing it I have tried it on 2 different phones.

I'm tempted to wipe all the tracks and podcasts from the phone and start the sync from scratch, but I don't know if that is going to work and it defeats the purpose in buying the software in first place.[/quote]
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