Error when scanning device assets

psennett · Newbie Joined: 02 Mar 2010 Posts: 5

On my Sprint Palm Pre.

Here is the message:

[i]*** SYNC STARTED : 3/3/2010 4:21:29 PM
Error - Error when scanning device assets
Could not find a part of the path 'D:\.palm\=2QQ6KC5Q=\=2SA72G===\=2SUW322A=\=2QQ6KC2NH2HQISGZZJGUA====\=2RI7LMK5Z27RZFFMVH2PW2OIHYEBZ5IBWJLZNRB2TKRME2IRLYR55USZTUOUJOJ6X5G3NWKMFJXFGI===\=2QQULK3F23PXJHSOUJUVJ4GMVR4======\=2RAU3K3FP\=2RQRKKYF43TQJC===\=2SMS2G4N32PW5BLWTZFQXNCJFIU======\.=2SESLI2FLYE======'.[/i]

I already removed all files in the flash drive, from within the Palm. What's next, Mr (Ms) Wizard(s)?

Added: I might be imagining this, but it seems that this problem started after I did the Palm WebOS 1.4 update the other day.

whodunit · Newbie Joined: 12 Mar 2010 Posts: 1

I am having the exact same problem. I tried the free version and it worked great so after I did the WebOS 1.4 update, I bought the full version and now it's giving me this error:

FAILED: Disconnect and reconnect then try again. Error when scanning device assets. Device was disconnected.[color=red][/color][size=18][/size]
:!:

cpwhite · Newbie Joined: 01 Mar 2010 Posts: 6

I got the same error as well and posted here on it. I have not gotten a satisfactory answer. In spite of their motto...this is not always fun!

salling · Posted: Sat Mar 13, 2010 2:15 am Post subject:

Sorry guys. When you say you have the exact same problem (while mentioning other things, too, that the original poster did not), I get confused.

So, what you're saying is that you're seeing this exact thing in your error log, too?

Could not find a part of the path 'D:\.palm\=2QQ6KC5Q=\=2SA72G===\=2SUW322A=\=2QQ6KC2NH2HQISGZZJGUA====\=2RI7LMK5Z27RZFFMVH2PW2OIHYEBZ5IBWJLZNRB2TKRME2IRLYR55USZTUOUJOJ6X5G3NWKMFJXFGI===\=2QQULK3F23PXJHSOUJUVJ4GMVR4======\=2RAU3K3FP\=2RQRKKYF43TQJC===\=2SMS2G4N32PW5BLWTZFQXNCJFIU======\.=2SESLI2FLYE======'.

Best.
--
Jonas

cpwhite · Newbie Joined: 01 Mar 2010 Posts: 6

I don't know that it is exactly the same path that is causing the error, but it is the same error with a "cryptic" and multi-level deep path reported as the error.
I have chosen to go with another piece of software for syncing, which worked perfectly the first time and I have deleted your software. I'm willing to chalk it up to a $22 mistake.

psennett · Newbie Joined: 02 Mar 2010 Posts: 5

Well, at least the free doubleTwist is still working for me, while my purchased-and-registered Salling Sync is on the fritz. I sent this posting via the webform on the support page, and got no response their either. This company's support is lacking.

I have gotten not so much as an acknowledgement that my message was received. Glad you guys at least got them to respond, although I don't know if that means anyone is working the issue or not.

cpwhite · Newbie Joined: 01 Mar 2010 Posts: 6

I went with GoGadget. Worked first time. Cost me $19 more but at least this time I tested it before paying for it. Live an learn.

psennett · Newbie Joined: 02 Mar 2010 Posts: 5

Jonas, are you getting this? Is anybody paying attention to the customers with nonfunctional software, and the other potential customers who are reading this and deciding to go elsewhere?

salling · Posted: Thu Mar 18, 2010 10:21 pm Post subject: Re: Jonas?

I've been getting them. Sorry about the late response. I've been swamped.

I think this issue (whatever is causing it) will require some back-and-forth.

I'm currently responding to customers/users who've reported this problem via email. If any of you who've reported this here still haven't reported via email, please do so.

Best.
--
Jonas

[quote="psennett"]Jonas, are you getting this? Is anybody paying attention to the customers with nonfunctional software, and the other potential customers who are reading this and deciding to go elsewhere?[/quote]

salling · Posted: Sat Mar 20, 2010 1:55 pm Post subject:

So, based on testing done by some customers, I do believe I now have a fix for this issue.

1. Quit Media Sync from its task bar icon menu.

2. Download and install:

http://www.salling.com/Downloads/MediaSync/SallingMediaSyncSetup_1.1.6v911.msi

3. Then try syncing again.

Please let me know how this works!

Best.
--
Jonas

psennett · Newbie Joined: 02 Mar 2010 Posts: 5

The sync works on my PC with Win XP, but the eject does not. But that might not be your software, since I can't even eject using the Win "Remove Hardware" on this PC. I think you've fixed it - thanks!

salling · Posted: Mon Mar 22, 2010 9:53 pm Post subject: Re: Sync works

Excellent. Glad to hear we got this issue under control now. I'll make this update public in a few days times.

Cheers.
--
Jonas

[quote="psennett"]The sync works on my PC with Win XP, but the eject does not. But that might not be your software, since I can't even eject using the Win "Remove Hardware" on this PC. I think you've fixed it - thanks![/quote]

psennett · Newbie Joined: 02 Mar 2010 Posts: 5

The eject doesn't work with Windows 7 on my other PC either. I keep getting a message that my Pre is busy with something else, but I can eject it with the Windows utility.

salling · Posted: Tue Mar 23, 2010 12:30 am Post subject: Re: Eject

Okay. Ejecting is important to avoid corruption in the device's storage. For now, I suggest you use Windows 7 to eject the device. Under Windows XP, I'm not quite sure what to suggest.

Best.
--
Jonas

[quote="psennett"]The eject doesn't work with Windows 7 on my other PC either. I keep getting a message that my Pre is busy with something else, but I can eject it with the Windows utility.[/quote]