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PostPosted: Thu Aug 29, 2002 2:32 am    Post subject: New Mac user Reply with quote

I recently bought a Powerbook G4 and upgraded to Jaguar so that I can use
MobileSync with my T39. Since I don't know Mac OS very well, I may have
complicated the situation. I downloaded Entourage Handheld
Synchronization and also installed the latest Office Service Pack. When I tried
to install the Handheld Synchronization, it said I needed the Palm software,
which I then installed even though I would never use a Palm with this
computer. The problem is that when I try to synchronize with MobileSync the
program hangs. I do not have Bluetooth but am trying to connect via IRDA. So
in MobileSync I chose Ericsson Serial IRMC and then IrDa-IrCOMMch-b from
the Serial Settings. Then it hangs...

Any help would be appreciated.



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salling
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Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Thu Aug 29, 2002 9:51 am    Post subject: Re: New Mac user Reply with quote

A lot of people seem to have this problem. Unfortunately, I have not
been able to figure out what's wrong yet. A couple of things to check:

1. Disable Palm Hotsync on the IR port could be a good precaution.
2. Make sure IR is enabled on the phone
3. Make sure the IR eyes of the computer and the phone are pointed at
each other.

If this doesn't work, try this to gather debugging info that you can
send to me:

1. Quit MobileSync
2. In the terminal, type "defaults write com.salling.mobilesync VERBOSE
'YES'"
3. Open the Console application (/Applications/Utilities/)
4. Run MobileSync and watch the console window. Copy MobileSync's
output and send to me.

Cheers,
Jonas


On torsdag, aug 29, 2002, at 02:32 Europe/Stockholm, jollieskollie
wrote:

> I recently bought a Powerbook G4 and upgraded to Jaguar so that I can
> use
> MobileSync with my T39. Since I don't know Mac OS very well, I may have
> complicated the situation. I downloaded Entourage Handheld
> Synchronization and also installed the latest Office Service Pack.
> When I tried
> to install the Handheld Synchronization, it said I needed the Palm
> software,
> which I then installed even though I would never use a Palm with this
> computer. The problem is that when I try to synchronize with
> MobileSync the
> program hangs. I do not have Bluetooth but am trying to connect via
> IRDA. So
> in MobileSync I chose Ericsson Serial IRMC and then IrDa-IrCOMMch-b
> from
> the Serial Settings. Then it hangs...
>
> Any help would be appreciated.
>
>
>
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