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Help Requested

 
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Will_Pyke
Newbie


Joined: 09 Nov 2007
Posts: 2

PostPosted: Fri Nov 09, 2007 1:50 am    Post subject: Help Requested Reply with quote

I've downloaded MobileSync for evaluation and run it a few times to see how it works with my W810i. To test a few things out I've deleted the entries in the phone's calendar. Now when I want to sync the contents of the Entourage Calendar nothing transfers into the phone.

What can I do?

I need to get this issue resolved before considering purchasing the software. Many thanks for any help.
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salling
Site Admin


Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Fri Nov 09, 2007 1:38 pm    Post subject: Re: Help Requested Reply with quote

What kind of entries are you trying to sync? Recurrent? Way into the future? Are the entries categorized? Could you please also check in the Console log (/Applications/Utilities) to see if there are any helpful messages?

Best.
--
Jonas

[quote="Will_Pyke"]I've downloaded MobileSync for evaluation and run it a few times to see how it works with my W810i. To test a few things out I've deleted the entries in the phone's calendar. Now when I want to sync the contents of the Entourage Calendar nothing transfers into the phone.

What can I do?

I need to get this issue resolved before considering purchasing the software. Many thanks for any help.[/quote]
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Will_Pyke
Newbie


Joined: 09 Nov 2007
Posts: 2

PostPosted: Fri Nov 09, 2007 5:34 pm    Post subject: Reply with quote

Thanks Jonas.

All entries that I'm trying to sync are single day, non-recurring, 1 to 12 hour duration activities all in the current month.

Entries from today in console as follows (including a surprise crash):

Nov 9 15:25:54 wills-computer/Applications/MobileSync.app/Contents/MacOS/MobileSync: objc: FREED(id): message restartTransmission sent to freed object=0x3b3240

Nov 9 15:25:56 wills-computer crashdump[237]: MobileSync crashed
Nov 9 15:25:56 wills-computer crashdump[237]: crash report written to: /Users/Will/Library/Logs/CrashReporter/MobileSync.crash.log

2007-11-09 15:26:07.457 MobileSync[239] X-IRMC-FIELDS = (null)


Details of the crash (I don't think these are relevant to the non-sync'ing, but in case they are):

**********

Host Name: wills-computer
Date/Time: 2007-11-09 15:25:54.396 +0000
OS Version: 10.4.10 (Build 8R2218)
Report Version: 4

Command: MobileSync
Path: /Applications/MobileSync.app/Contents/MacOS/MobileSync
Parent: WindowServer [61]

Version: 1.1 (479)

PID: 233
Thread: 0

Exception: EXC_BREAKPOINT (0x0006)
Code[0]: 0x00000002
Code[1]: 0x00000000


Thread 0 Crashed:
0 libobjc.A.dylib 0x90a619c1 _objc_error + 86
1 libobjc.A.dylib 0x90a619f8 __objc_error + 45
2 libobjc.A.dylib 0x90a60060 _freedHandler + 53
3 com.apple.Bluetooth 0x94a1f8ca -[IOBluetoothRFCOMMChannel(IOBluetoothRFCOMMChannelPrivate) processIncomingData:] + 925
4 com.apple.Bluetooth 0x94a1f1f1 -[IOBluetoothRFCOMMChannel(IOBluetoothRFCOMMChannelPrivate) handleMachMessage:] + 59
5 com.apple.Foundation 0x9283ca11 __NSFireMachPort + 388
6 com.apple.CoreFoundation 0x9083d385 __CFMachPortPerform + 136
7 com.apple.CoreFoundation 0x9082d62d CFRunLoopRunSpecific + 2904
8 com.apple.CoreFoundation 0x9082cace CFRunLoopRunInMode + 61
9 com.apple.HIToolbox 0x92ddd8d8 RunCurrentEventLoopInMode + 285
10 com.apple.HIToolbox 0x92ddcfe2 ReceiveNextEventCommon + 385
11 com.apple.HIToolbox 0x92ddce39 BlockUntilNextEventMatchingListInMode + 81
12 com.apple.AppKit 0x93263465 _DPSNextEvent + 572
13 com.apple.AppKit 0x93263056 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 137
14 com.apple.AppKit 0x9325cddb -[NSApplication run] + 512
15 com.apple.AppKit 0x93250d2f NSApplicationMain + 573
16 com.salling.mobilesync 0x000027aa 0x1000 + 6058
17 com.salling.mobilesync 0x000026c5 0x1000 + 5829

Thread 1:
0 libSystem.B.dylib 0x9003f6cf syscall_thread_switch + 7
1 com.apple.AppKit 0x9333a66e -[NSUIHeartBeat _heartBeatThread:] + 1399
2 com.apple.Foundation 0x927eb2e0 forkThreadForFunction + 123
3 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 2:
0 libSystem.B.dylib 0x90029f0c wait4 + 12
1 libSystem.B.dylib 0x90024227 _pthread_body + 84

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0x00000096 ebx: 0x90a6197b ecx: 0xbfffc12c edx: 0x9001ad4c
edi: 0x003b3240 esi: 0xbfffde90 ebp: 0xbfffee98 esp: 0xbfffde80
ss: 0x0000001f efl: 0x00000286 eip: 0x90a619c1 cs: 0x00000017
ds: 0x0000001f es: 0x0000001f fs: 0x00000000 gs: 0x00000037

Binary Images Description:
0x1000 - 0x23fff com.salling.mobilesync 1.1 (479) /Applications/MobileSync.app/Contents/MacOS/MobileSync
0x174e000 - 0x174ffff com.salling.mobilesync.dummy 1.1 (479) /Applications/MobileSync.app/Contents/PlugIns/Dummy.conduit/Contents/MacOS/Dummy
0x17eb000 - 0x17effff com.salling.mobilesync.entourage 1.1 (479) /Applications/MobileSync.app/Contents/PlugIns/Entourage.conduit/Contents/MacOS/Entourage
0x4a17000 - 0x4a18fff com.salling.mobilesync.bluetooth 1.1 (479) /Applications/MobileSync.app/Contents/PlugIns/Bluetooth.transport/Contents/MacOS/Bluetooth
0x4a1d000 - 0x4a20fff com.salling.mobilesync.serial 1.1 (479) /Applications/MobileSync.app/Contents/PlugIns/Serial.transport/Contents/MacOS/Serial
0x10000000 - 0x1000cfff com.salling.mobilesync.private --- /Applications/MobileSync.app/Contents/Frameworks/PrivateSyncFramework.framework/Versions/A/PrivateSyncFramework
0x8fe00000 - 0x8fe4afff dyld 46.12 /usr/lib/dyld
0x90000000 - 0x90171fff libSystem.B.dylib /usr/lib/libSystem.B.dylib
0x901c1000 - 0x901c3fff libmathCommon.A.dylib /usr/lib/system/libmathCommon.A.dylib
0x901c5000 - 0x90202fff com.apple.CoreText 1.1.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
0x90229000 - 0x902fffff ATS /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x9031f000 - 0x90774fff com.apple.CoreGraphics 1.258.75 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x9080b000 - 0x908d3fff com.apple.CoreFoundation 6.4.7 (368.28) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x90911000 - 0x90911fff com.apple.CoreServices 10.4 (???) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x90913000 - 0x90a07fff libicucore.A.dylib /usr/lib/libicucore.A.dylib
0x90a57000 - 0x90ad6fff libobjc.A.dylib /usr/lib/libobjc.A.dylib
0x90aff000 - 0x90b63fff libstdc++.6.dylib /usr/lib/libstdc++.6.dylib
0x90bd2000 - 0x90bd9fff libgcc_s.1.dylib /usr/lib/libgcc_s.1.dylib
0x90bde000 - 0x90c51fff com.apple.framework.IOKit 1.4.8 (???) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x90c66000 - 0x90c78fff libauto.dylib /usr/lib/libauto.dylib
0x90c7e000 - 0x90f24fff com.apple.CoreServices.CarbonCore 682.26 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x90f67000 - 0x90fcffff com.apple.CoreServices.OSServices 4.1 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x91007000 - 0x91046fff com.apple.CFNetwork 129.21 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x91059000 - 0x91069fff com.apple.WebServices 1.1.3 (1.1.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/WebServicesCore.framework/Versions/A/WebServicesCore
0x91074000 - 0x910f2fff com.apple.SearchKit 1.0.5 /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x91127000 - 0x91145fff com.apple.Metadata 10.4.4 (121.36) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x91151000 - 0x9115ffff libz.1.dylib /usr/lib/libz.1.dylib
0x91162000 - 0x91301fff com.apple.security 4.5.2 (29774) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x913ff000 - 0x91407fff com.apple.DiskArbitration 2.1.1 /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x9140e000 - 0x91415fff libbsm.dylib /usr/lib/libbsm.dylib
0x91419000 - 0x9143ffff com.apple.SystemConfiguration 1.8.6 /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x91451000 - 0x914c7fff com.apple.audio.CoreAudio 3.0.4 /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x91518000 - 0x91518fff com.apple.ApplicationServices 10.4 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x9151a000 - 0x91545fff com.apple.AE 314 (313) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x91558000 - 0x9162cfff com.apple.ColorSync 4.4.9 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x91667000 - 0x916dafff com.apple.print.framework.PrintCore 4.6 (177.13) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x91708000 - 0x917b1fff com.apple.QD 3.10.24 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x917d7000 - 0x91822fff com.apple.HIServices 1.5.2 (???) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x91841000 - 0x91857fff com.apple.LangAnalysis 1.6.3 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x91863000 - 0x9187dfff com.apple.FindByContent 1.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/FindByContent.framework/Versions/A/FindByContent
0x91887000 - 0x918c4fff com.apple.LaunchServices 182 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x918d8000 - 0x918e4fff com.apple.speech.synthesis.framework 3.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x918eb000 - 0x9192bfff com.apple.ImageIO.framework 1.5.5 /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9193e000 - 0x919f0fff libcrypto.0.9.7.dylib /usr/lib/libcrypto.0.9.7.dylib
0x91a36000 - 0x91a4cfff libcups.2.dylib /usr/lib/libcups.2.dylib
0x91a51000 - 0x91a6ffff libJPEG.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x91a74000 - 0x91ad3fff libJP2.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x91ae5000 - 0x91ae9fff libGIF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x91aeb000 - 0x91b71fff libRaw.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRaw.dylib
0x91b75000 - 0x91bb2fff libTIFF.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x91bb8000 - 0x91bd2fff libPng.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x91bd7000 - 0x91bd9fff libRadiance.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x91bdb000 - 0x91cb9fff libxml2.2.dylib /usr/lib/libxml2.2.dylib
0x91cd6000 - 0x91cd6fff com.apple.Accelerate 1.3.1 (Accelerate 1.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x91cd8000 - 0x91d66fff com.apple.vImage 2.5 /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x91d6d000 - 0x91d6dfff com.apple.Accelerate.vecLib 3.3.1 (vecLib 3.3.1) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x91d6f000 - 0x91dc8fff libvMisc.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x91dd1000 - 0x91df5fff libvDSP.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x91dfd000 - 0x92206fff libBLAS.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x92240000 - 0x925f4fff libLAPACK.dylib /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x92621000 - 0x9270efff libiconv.2.dylib /usr/lib/libiconv.2.dylib
0x92710000 - 0x9278dfff com.apple.DesktopServices 1.3.6 /System/Library/PrivateFrameworks/DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
0x927ce000 - 0x929fefff com.apple.Foundation 6.4.8 (567.29) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x92b18000 - 0x92b2ffff libGL.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x92b3a000 - 0x92b92fff libGLU.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLU.dylib
0x92ba6000 - 0x92ba6fff com.apple.Carbon 10.4 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x92ba8000 - 0x92bb8fff com.apple.ImageCapture 3.0.4 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
0x92bc7000 - 0x92bcffff com.apple.speech.recognition.framework 3.6 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/SpeechRecognition
0x92bd5000 - 0x92bdafff com.apple.securityhi 2.0.1 (24742) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.framework/Versions/A/SecurityHI
0x92be0000 - 0x92c71fff com.apple.ink.framework 101.2.1 (71) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Ink.framework/Versions/A/Ink
0x92c85000 - 0x92c88fff com.apple.help 1.0.3 (32.1) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framework/Versions/A/Help
0x92c8b000 - 0x92ca9fff com.apple.openscripting 1.2.5 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
0x92cbb000 - 0x92cc1fff com.apple.print.framework.Print 5.2 (192.4) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framework/Versions/A/Print
0x92cc7000 - 0x92d2afff com.apple.htmlrendering 66.1 (1.1.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
0x92d4e000 - 0x92d8ffff com.apple.NavigationServices 3.4.4 (3.4.3) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/NavigationServices.framework/Versions/A/NavigationServices
0x92db6000 - 0x92dc3fff com.apple.audio.SoundManager 3.9.1 /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
0x92dca000 - 0x92dcffff com.apple.CommonPanels 1.2.3 (73) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
0x92dd4000 - 0x930c9fff com.apple.HIToolbox 1.4.9 (???) /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.framework/Versions/A/HIToolbox
0x931cf000 - 0x931dafff com.apple.opengl 1.4.16 /System/Library/Frameworks/OpenGL.framework/Versions/A/OpenGL
0x9324a000 - 0x9324afff com.apple.Cocoa 6.4 (???) /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x9324c000 - 0x93902fff com.apple.AppKit 6.4.8 (824.42) /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
0x93c83000 - 0x93cfefff com.apple.CoreData 91 (92.1) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x93d37000 - 0x93df1fff com.apple.audio.toolbox.AudioToolbox 1.4.5 /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x93e34000 - 0x93e34fff com.apple.audio.units.AudioUnit 1.4.2 /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x93e36000 - 0x93ff7fff com.apple.QuartzCore 1.4.12 /System/Library/Frameworks/QuartzCore.framework/Versions/A/QuartzCore
0x9403d000 - 0x9407efff libsqlite3.0.dylib /usr/lib/libsqlite3.0.dylib
0x94086000 - 0x940c0fff libGLImage.dylib /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dylib
0x940c5000 - 0x940dbfff com.apple.CoreVideo 1.4.1 /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x94121000 - 0x94169fff com.apple.bom 8.5 (86.3) /System/Library/PrivateFrameworks/Bom.framework/Versions/A/Bom
0x9426e000 - 0x9427dfff libCGATS.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCGATS.A.dylib
0x94284000 - 0x9428ffff libCSync.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x942db000 - 0x942f5fff libRIP.A.dylib /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/CoreGraphics.framework/Versions/A/Resources/libRIP.A.dylib
0x94a05000 - 0x94a6afff com.apple.Bluetooth 1.9 (1.9f8) /System/Library/Frameworks/IOBluetooth.framework/Versions/A/IOBluetooth
0x97305000 - 0x97319fff com.apple.BluetoothUI 1.9 (1.9f8) /System/Library/Frameworks/IOBluetoothUI.framework/Versions/A/IOBluetoothUI


Appreciate any assistance you can offer, Will.
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