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Unresponsive on Vista

 
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pawitp
Newbie


Joined: 14 Oct 2008
Posts: 3

PostPosted: Tue Oct 14, 2008 9:54 am    Post subject: Unresponsive on Vista Reply with quote

I've just installed Salling Clicker on my Vista machine.

The script testing is successful and the program asks me if I want to view help or not, I answered no.

Then no more dialog pops up, the tray icon is present, but unresponsive. If I end the process and start Salling Clicker again, the tray icon appears, but is still unresponsive. I cannot do anything with the tray icon except for hovering over it and it says "Salling Clicker".

I've already tried rebooting, disabling my anti-virus and reinstalling, but it doesn't work.

Hope this can be solved :D
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salling
Site Admin


Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Tue Oct 14, 2008 10:51 am    Post subject: Re: Unresponsive on Vista Reply with quote

Hi,

Not much to go by here, but three questions to start off:

1. What kind of Bluetooth stack is on your machine?

2. Is it connected to the internet?

3. Does it work if you launch the app from a different user account?

Best.
--
Jonas

[quote="pawitp"]I've just installed Salling Clicker on my Vista machine.

The script testing is successful and the program asks me if I want to view help or not, I answered no.

Then no more dialog pops up, the tray icon is present, but unresponsive. If I end the process and start Salling Clicker again, the tray icon appears, but is still unresponsive. I cannot do anything with the tray icon except for hovering over it and it says "Salling Clicker".

I've already tried rebooting, disabling my anti-virus and reinstalling, but it doesn't work.

Hope this can be solved :D[/quote]
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pawitp
Newbie


Joined: 14 Oct 2008
Posts: 3

PostPosted: Tue Oct 14, 2008 1:52 pm    Post subject: Re: Unresponsive on Vista Reply with quote

[quote="salling"]
1. What kind of Bluetooth stack is on your machine?
[/quote]
The Microsoft Stack, but I've uninstalled it and it still doesn't work.
[quote="salling"]
2. Is it connected to the internet?
[/quote]
Yes
[quote="salling"]
3. Does it work if you launch the app from a different user account?
[/quote]
Nope, it doesn't work on a brand new account.
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salling
Site Admin


Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Tue Oct 14, 2008 2:33 pm    Post subject: Re: Unresponsive on Vista Reply with quote

You uninstalled the MS Bluetooth stack? How the heck did you do that? Are you sure?

Please try upping the Clicker log level with regedit:

HKCU\Software\Salling Software AB\Salling Clicker\Settings\
Set LogLevel to 4 (DWORD)

Restart, wait for a while, then check this location for the actual log file:
%APPDATA%\Application Data\Salling Software AB\Salling Clicker\Log.txt

Could you please zip this an email it to me?


Best.
--
Jonas

[quote="pawitp"][quote="salling"]
1. What kind of Bluetooth stack is on your machine?
[/quote]
The Microsoft Stack, but I've uninstalled it and it still doesn't work.
[quote="salling"]
2. Is it connected to the internet?
[/quote]
Yes
[quote="salling"]
3. Does it work if you launch the app from a different user account?
[/quote]
Nope, it doesn't work on a brand new account.[/quote]
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pawitp
Newbie


Joined: 14 Oct 2008
Posts: 3

PostPosted: Tue Oct 14, 2008 2:49 pm    Post subject: Reply with quote

Sorry, I meant uninstall the device.
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