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pawitp Newbie
Joined: 14 Oct 2008 Posts: 3
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Posted: Tue Oct 14, 2008 9:54 am Post subject: Unresponsive on Vista |
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I've just installed Salling Clicker on my Vista machine.
The script testing is successful and the program asks me if I want to view help or not, I answered no.
Then no more dialog pops up, the tray icon is present, but unresponsive. If I end the process and start Salling Clicker again, the tray icon appears, but is still unresponsive. I cannot do anything with the tray icon except for hovering over it and it says "Salling Clicker".
I've already tried rebooting, disabling my anti-virus and reinstalling, but it doesn't work.
Hope this can be solved :D |
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salling Site Admin
Joined: 27 Jul 2004 Posts: 7498 Location: Stockholm, Sweden
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Posted: Tue Oct 14, 2008 10:51 am Post subject: Re: Unresponsive on Vista |
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Hi,
Not much to go by here, but three questions to start off:
1. What kind of Bluetooth stack is on your machine?
2. Is it connected to the internet?
3. Does it work if you launch the app from a different user account?
Best.
--
Jonas
[quote="pawitp"]I've just installed Salling Clicker on my Vista machine.
The script testing is successful and the program asks me if I want to view help or not, I answered no.
Then no more dialog pops up, the tray icon is present, but unresponsive. If I end the process and start Salling Clicker again, the tray icon appears, but is still unresponsive. I cannot do anything with the tray icon except for hovering over it and it says "Salling Clicker".
I've already tried rebooting, disabling my anti-virus and reinstalling, but it doesn't work.
Hope this can be solved :D[/quote] |
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pawitp Newbie
Joined: 14 Oct 2008 Posts: 3
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Posted: Tue Oct 14, 2008 1:52 pm Post subject: Re: Unresponsive on Vista |
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[quote="salling"]
1. What kind of Bluetooth stack is on your machine?
[/quote]
The Microsoft Stack, but I've uninstalled it and it still doesn't work.
[quote="salling"]
2. Is it connected to the internet?
[/quote]
Yes
[quote="salling"]
3. Does it work if you launch the app from a different user account?
[/quote]
Nope, it doesn't work on a brand new account. |
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salling Site Admin
Joined: 27 Jul 2004 Posts: 7498 Location: Stockholm, Sweden
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Posted: Tue Oct 14, 2008 2:33 pm Post subject: Re: Unresponsive on Vista |
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You uninstalled the MS Bluetooth stack? How the heck did you do that? Are you sure?
Please try upping the Clicker log level with regedit:
HKCU\Software\Salling Software AB\Salling Clicker\Settings\
Set LogLevel to 4 (DWORD)
Restart, wait for a while, then check this location for the actual log file:
%APPDATA%\Application Data\Salling Software AB\Salling Clicker\Log.txt
Could you please zip this an email it to me?
Best.
--
Jonas
[quote="pawitp"][quote="salling"]
1. What kind of Bluetooth stack is on your machine?
[/quote]
The Microsoft Stack, but I've uninstalled it and it still doesn't work.
[quote="salling"]
2. Is it connected to the internet?
[/quote]
Yes
[quote="salling"]
3. Does it work if you launch the app from a different user account?
[/quote]
Nope, it doesn't work on a brand new account.[/quote] |
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pawitp Newbie
Joined: 14 Oct 2008 Posts: 3
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Posted: Tue Oct 14, 2008 2:49 pm Post subject: |
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Sorry, I meant uninstall the device. |
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