Unresponsive on Vista

[pawitp]

I've just installed Salling Clicker on my Vista machine.

The script testing is successful and the program asks me if I want to view help or not, I answered no.

Then no more dialog pops up, the tray icon is present, but unresponsive. If I end the process and start Salling Clicker again, the tray icon appears, but is still unresponsive. I cannot do anything with the tray icon except for hovering over it and it says "Salling Clicker".

I've already tried rebooting, disabling my anti-virus and reinstalling, but it doesn't work.

Hope this can be solved :D

[salling]

Hi,

Not much to go by here, but three questions to start off:

1. What kind of Bluetooth stack is on your machine?

2. Is it connected to the internet?

3. Does it work if you launch the app from a different user account?

Best.
--
Jonas

[quote="pawitp"]I've just installed Salling Clicker on my Vista machine.

The script testing is successful and the program asks me if I want to view help or not, I answered no.

Then no more dialog pops up, the tray icon is present, but unresponsive. If I end the process and start Salling Clicker again, the tray icon appears, but is still unresponsive. I cannot do anything with the tray icon except for hovering over it and it says "Salling Clicker".

I've already tried rebooting, disabling my anti-virus and reinstalling, but it doesn't work.

Hope this can be solved :D[/quote]

[pawitp]

[quote="salling"]
1. What kind of Bluetooth stack is on your machine?
[/quote]
The Microsoft Stack, but I've uninstalled it and it still doesn't work.
[quote="salling"]
2. Is it connected to the internet?
[/quote]
Yes
[quote="salling"]
3. Does it work if you launch the app from a different user account?
[/quote]
Nope, it doesn't work on a brand new account.

[salling]

You uninstalled the MS Bluetooth stack? How the heck did you do that? Are you sure?

Please try upping the Clicker log level with regedit:

HKCU\Software\Salling Software AB\Salling Clicker\Settings\
Set LogLevel to 4 (DWORD)

Restart, wait for a while, then check this location for the actual log file:
%APPDATA%\Application Data\Salling Software AB\Salling Clicker\Log.txt

Could you please zip this an email it to me?


Best.
--
Jonas

[quote="pawitp"][quote="salling"]
1. What kind of Bluetooth stack is on your machine?
[/quote]
The Microsoft Stack, but I've uninstalled it and it still doesn't work.
[quote="salling"]
2. Is it connected to the internet?
[/quote]
Yes
[quote="salling"]
3. Does it work if you launch the app from a different user account?
[/quote]
Nope, it doesn't work on a brand new account.[/quote]

[pawitp]

Sorry, I meant uninstall the device.