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Media Sync Won't detect my HTC Diamond

 
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Gasolene
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Joined: 07 May 2009
Posts: 2

PostPosted: Thu May 07, 2009 2:51 am    Post subject: Media Sync Won't detect my HTC Diamond Reply with quote

Media Sync Won't detect my HTC Diamond.

I get the "To Sync media to device" screen and the image spins for about 10 seconds then shows me a list of compatable devices.

- I've selected the correct mode "Disk Drive | faster file transfer" mode.

- I can browse my device with no problem (shown as Removable Disk m:), I've tested creating files etc...

- Device is almost brand new

- "Itunes Sync" detects the device with no problem

- I'm running Windows XP
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salling
Site Admin


Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Thu May 07, 2009 12:45 pm    Post subject: Re: Media Sync Won't detect my HTC Diamond Reply with quote

Hi,

The software is not designed to show a list of compatible devices in relation to plugging in a device. We show this list the first time the application is launched AND if you select the item "Connect Device" from the menu (not something you need to do; it's more of a help feature).

Does the icon never turn green (while stopping spinning)?

Best.
--
Jonas

[quote="Gasolene"]Media Sync Won't detect my HTC Diamond.

I get the "To Sync media to device" screen and the image spins for about 10 seconds then shows me a list of compatable devices.

- I've selected the correct mode "Disk Drive | faster file transfer" mode.

- I can browse my device with no problem (shown as Removable Disk m:), I've tested creating files etc...

- Device is almost brand new

- "Itunes Sync" detects the device with no problem

- I'm running Windows XP[/quote]
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Gasolene
Newbie


Joined: 07 May 2009
Posts: 2

PostPosted: Thu May 14, 2009 6:58 am    Post subject: Reply with quote

The icon never stops spinning except to tell me to plug in my device (which of course is already plugged in)

basically the software is not recognizing my HTC diamond.
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salling
Site Admin


Joined: 27 Jul 2004
Posts: 7498
Location: Stockholm, Sweden

PostPosted: Thu May 14, 2009 10:29 am    Post subject: Reply with quote

The software is detecting your phone (that's why the icon is spinning).

I think the issue might be with your iTunes library. Would you be able to email me a zipped up copy, so I can try it out here? Please use the email button below(/above?)

Best.
--
Jonas

[quote="Gasolene"]The icon never stops spinning except to tell me to plug in my device (which of course is already plugged in)

basically the software is not recognizing my HTC diamond.[/quote]
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